BY USING GOPARK SDN BHD SERVICES (HEREIN REFERRED TO AS THE “SERVICE”), YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE SERVICE, YOU AGREE TO BE BOUND BY, THE FOLLOWING TERMS AND CONDITIONS:

1. Gopark provides a license to park a designated vehicle within the facility during the booked period. Gopark does not accept custody, control, or bailment of the vehicle or its contents at any time. The vehicle remains in the customer’s sole care, custody, and control.

2. Customers park at their own risk. While Gopark maintains perimeter fencing, gated access, and CCTV monitoring, Gopark, its directors, employees, and agents accept no liability whatsoever for:

(a) Any loss, theft, or damage to any personal items, valuables, cash, Touch 'n Go cards, SmartTAGs, or electronic devices left inside the vehicle;

(b) Any scratches, dents, mechanical failures, windshield cracks, or damage caused by third-party drivers or environmental events (including weather or natural acts);

(c) Any incident occurring outside the designated premises.

Customers are strictly advised to remove all valuables from their vehicle and ensure all windows and doors are securely locked before leaving the bay.

3. Gopark does not operate or provide direct airport shuttle or transit services. Ground transportation between Gopark and airport terminals is independently arranged by the customer via third-party e-hailing or taxi services.

Gopark shall not be held liable or responsible for any delays, e-hailing driver cancellations, traffic congestion, flight delays, missed flights, rebooking fees, or consequential travel losses under any circumstances. Customers are solely responsible for allocating sufficient transit time (a minimum buffer of 30–45 minutes is strongly advised) before check-in counters close.

4. Vehicles parked beyond the booked departure date and time will accrue standard daily/hourly overstay charges at the posted prevailing drive-in rate (RM [X]/day or part thereof), payable prior to exit barrier clearance.

If a vehicle remains on the premises for more than fourteen (14) calendar days beyond the scheduled departure date without prior written notification or clearance of outstanding fees, Gopark reserves the legal right to treat the vehicle as abandoned and report or surrender it to the relevant local authorities or tow it to a third-party holding facility at the vehicle owner’s sole risk and expense.

5. Customers must ensure that the vehicle registration number (plate number) provided during booking matches the arriving vehicle exactly. Gopark is not responsible for entry or exit delays arising from incorrectly submitted license plates or illegible/damaged vehicle plates.

Drivers must adhere to the 15 km/h site speed limit, park strictly within the painted lines of a single bay, turn off vehicle ignitions, and engage handbrakes before vacating the bay.

6. In compliance with the Personal Data Protection Act 2010 (PDPA), customer contact information and vehicle registration details collected during booking are used exclusively for reservation management, access control, and emergency communication.

The premises are continuously monitored by 24/7 CCTV surveillance for security and site management. CCTV footage is proprietary to Gopark and will only be disclosed to authorized law enforcement agencies upon formal request.